Tallulah Couture collars are hand crafted and therefore unique one off designs. Items may vary slightly from the pictures. This is the charm of the item as you will never have another exactly like it. Every item is hand made to order, so please be aware that you will not be receiving a 'mass produced identical product.' If you require two or more matching items, there may be very slight differences on them. This is the charm of a Tallulah Couture product.
For size guide and how to measure you dogs collar, please consult the SIZE GUIDE page. The measurement of ACTUAL neck size should be taken and we will make a collar suitable to that size. The size you order is the ACTUAL neck size of your dog in inches. We make our collars with one hole smaller and one hole larger thn the actual neck size. If you are buying for a puppy, let us know if you would like the actual neck size the smallest hole to allow for the growth. Measurement mistakes on non bespoke items may be changed but an additional delivery cost will be charged. Bespoke items will not be exchanged so please ensure you measure you dogs' collar size correctly. Please note that harnesses are made to order and therefore non-refundable for measuring mistakes. Where possible extra holes can be added to make a harness smaller. if this is the case, a charge will be made for postage only.
Tallulah Couture collars usually take up to about a week to make. Special requests may take a little longer if specific or unusual items are requested. As I am sure you will appreciate, your hand crafted collar will be worth the wait. We use Royal Mail for our deliveries. We will keep you informed if the delivery time will be longer than usual. During the Christmas period, like Santas grotto we are often snowed under with christmas orders. Orders may take us a few days longer than usual.
Delivery - For UK only - standard recorded postal delivery- 3-5 working days. £4.75 per item (plus £1.50 for each additional item) -All items are delivered using recorded delivery which requires a signature. Please be aware that undeliverable items may require collection from the post office and may have a time limit for collection. Tallulah Couture are not liable for items not collected within this time limit. Please contact me if this happens and i will be able to give you the reference for your track and trace. For lost or damaged items, claims to the Post office will be made on your behalf. Please only accept / sign for packages with no damage otherwise I cannot be responsible for the items contained. For non-UK - from £9.50 per item. Please not that whilst I send all items International recorded delivery, i cannot be held responsible for the delivery time as some countries have less efficient delivery services than UK and may take longer than others.
For online sales, payment is via Paypal only. Payment must be made in full prior to shipment of item. Cheques can be accepted but will take 5 working days to clear from receipt, which may add a delay to dispatch of your item. Please contact us if you wish to pay by cheque.
Tallulah Couture collars are hand crafted fashion wear. They are unsuitable for heavy rough active use. If you think of them as a piece of jewellery that you would treat carefully ad take off a night. We hand sew the decorative element with high tensile nylon filament. Please be dog aware with choking hazards of some of the charms and loose elements of the designs.
If your dog is constantly scratching its neck, pulling on the collar or actively playing with other dogs then a Tallulah Couture collar is not a good choice for everyday wear – perhaps just for occasion wear. For more sedate dogs, they are fine. Tallulah Couture collars have loose charms and jewels so please be 'dog aware' with regards to choking hazards.
Tallulah Couture Harnesses are for small to medium dogs only. They not designed for enthusiastic pullers and are unsuitable for rough active use. Larger harnesses can be made on request, please message us for more details.
If your little ones decide to chew / tug / play with a Tallulah Couture collar and it gets damaged, I can make simple repairs. However, there will be a small charge, price on application. With care, a Tallulah Couture collar can last a lifetime.
GIFT Section - Cushions and Jumpers are bespoke and therefore non-returnable. Photos/ pictures submitted for personalised cushions must be of good quality. I will do my best with the photo/picture submitted but some correspondence may be required to ensure I can produce the best quality for you. This may take a little longer than usual but it will be well worth it.
Cancellation /Refund policy - We hope you'll be pleased with your purchase.
Distant selling regulations - You have the legal right to return anything bought from us within seven working days following your receipt of the goods. If you are returning an item that is not suitable we will refund you for the item purchase price in full (as long as it is received in the condition it was sent) If you wish to cancel then it must be in writing (this includes email or letter) If you cancel under the Distance Selling Regulations, you must return the goods and cost of return must be at your expense. You must take reasonable care of the goods and ensure that they are not damaged in transit. We are unable to offer a refund or exchange on personalised or bespoke items. Information on which items are standard (and therefore returnable) and which are bespoke are on the description of each item in the 'Tallulah shop.'
Items may (in certain circumstances) be exchanged, however please note that an additional delivery charge will applicable. This must be paid prior to replacement item dispatch. We endeavour to process refunds/exchanges as soon as possible. Bespoke items may not be exchanged.
Sale of Goods Act 1979
If any product we supply is not of satisfactory quality or not as described we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Please notify us as soon as possible. Please return it to the address below in original packaging. Upon receipt of the item we will check the fault, and all genuinely faulty goods will be either replaced or money refunded. We regret that we are not obliged to replace or refund an item where the error is found to be either the fault of the customer or a third party. Please make sure that you check all measurements
Please return item to :Tallulah Couture, c/o 135 Belvedere road, Bexleyheath, Kent DA7 4PA.